Repair and Restoration

At Rug Import, we take pride in the quality of our rugs. However, over time, rugs will natural show signs of wear and deterioration. It is imperative the proper steps of repair and restoration are made in order to properly maintain the rugs. We provide a full, in-house cleaning services

 

Step 1: Inspection

  • Each rug is closely inspected and evaluated according to its cleaning needs
  • Any special requests by the customer are noted
  • Rug is photographed in detail with a high-resolution camera
  • Rug Fibers are inspected with a digital microscope to ensure their health and identify pollutants

 

Step 2: Cleansing

  • Proprietary dust removal process begins to clean and remove debris
  • Water is micro-filtered to laboratory standards before it touches the rug
  • Precise pressure is applied by soft, circular brushes across the rug
  • Fringe is hand washed, ensuring a perfect, delicate cleaning

 

Step 3: Drying

  • 90% of water removed in minutes, minimizing water exposure
  • Rug is brushed in one direction, precisely restoring luster
  • Final drying process in custom-engineered 60-foot drying rooms
  • Specialized panels eradicate mold and repel dust

 

Step 4: Restoration

  • Fringes are re-checked to ensure a thorough clean
  • Any secondary measures are taken to ensure cleanliness
  • When necessary, rug moves to expert repair department for evaluation

 

Step 5: Final Inspection

  • Final quality control inspection begins
  • Precision-controlled brushes give the surface a final reconditioning
  • Packed by white-glove delivery team, the refreshed rug heads home